Job Description
Join our award-winning IT team as a Senior Help Desk Support Specialist in sunny Henderson, Nevada! We're seeking a customer-focused tech enthusiast to deliver exceptional support to our enterprise clients. This high-impact role offers competitive compensation, comprehensive benefits, and growth opportunities in a rapidly scaling tech environment. If you're passionate about solving complex technical challenges while providing white-glove service, apply today!
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud-based SaaS platforms
- Document all technical procedures and maintain accurate ticket records in ServiceNow
- Train end-users on new systems and cybersecurity best practices
- Collaborate with network and security teams on incident response protocols
- Optimize support workflows using automation tools like PowerShell
- Conduct quarterly IT health assessments for assigned client portfolios
Qualifications
- 3+ years enterprise-level help desk experience with advanced troubleshooting
- CompTIA A+/Network+ or equivalent industry certifications
- Expert knowledge of Microsoft 365, Azure AD, and Intune
- Proficient in scripting (PowerShell/Bash) for automation
- Exceptional communication skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Valid US driver's license for occasional on-site support