Job Description
Join TechForward Solutions as an IT Support Trainee and kickstart your career in technology with unmatched flexibility. We're seeking motivated individuals in St. Louis to provide essential technical support while accommodating your schedule. Enjoy hands-on training, mentorship from industry experts, and the opportunity to grow into a full-time IT specialist role. Our collaborative environment values work-life balance, making this ideal for students, career-changers, or professionals seeking flexible arrangements.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and in-person technical support to internal teams
- Manage helpdesk tickets using ticketing systems (ServiceNow/Jira)
- Deploy and configure workstations, peripherals, and network equipment
- Document solutions and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on complex infrastructure projects
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with operating systems (Windows 10/11, macOS)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed (20-25 hours/week)
- Valid driver's license for occasional on-site visits