Job Description
Join our dynamic remote-friendly team as a Help Desk Support Specialist in San Antonio! We're seeking a tech-savvy professional to deliver exceptional customer service while working from anywhere in the US. As a key member of our IT department, you'll empower users with seamless technical solutions, foster positive digital experiences, and contribute to our innovative culture. Enjoy competitive compensation, flexible work arrangements, and opportunities for professional growth in a supportive environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA adherence and customer satisfaction focus
- Deploy and configure workstations, peripherals, and cloud applications
- Document solutions in knowledge base and provide user training
- Collaborate with IT teams on network security and system updates
- Maintain inventory of IT assets and procurement requests
- Monitor system performance and proactively address technical risks
Qualifications
- 2+ years of technical support experience in IT environments
- Proficiency with Windows/macOS, Active Directory, and cloud platforms
- CompTIA A+ or equivalent certification preferred
- Exceptional communication and problem-solving skills
- Experience with ServiceNow or similar ticketing systems
- Strong analytical abilities for complex troubleshooting
- Ability to work independently in remote settings
- Valid driver's license for occasional on-site support