Job Description
We are looking for a Help Desk Support Specialist to join our elite IT team in Henderson, NV. This is a Direct Hire position offering a competitive salary and a dynamic work environment.
In this role, you will be the frontline defender of our technology infrastructure, ensuring our employees have seamless access to the tools they need to succeed. If you are a technical problem-solver with excellent communication skills, we want to meet you.
Why Apply?
• Competitive Compensation ($52k - $65k)
• Comprehensive Health Benefits
• Professional Growth Opportunities
Responsibilities
- Tier 1/2 Support: Provide high-quality technical support via phone, email, and remote access tools to internal staff.
- Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Ticket Management: Log, track, and manage IT support tickets in our ServiceNow system, ensuring SLAs are met.
- Onboarding Assistance: Assist the IT department with the setup of new workstations and user accounts for incoming employees.
- Hardware Maintenance: Perform basic maintenance on printers, laptops, and peripherals to ensure optimal functionality.
- Documentation: Maintain accurate records of system configurations, incidents, and resolutions.
Qualifications
- Experience: 1-3 years of professional experience in a Help Desk or IT Support role.
- Education: Associate degree in Computer Science, Information Technology, or related field preferred.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office Suite, Active Directory, and basic networking.
- Communication: Excellent verbal and written communication skills; able to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot under pressure.
- Tools: Experience with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems.