Job Description
Join our elite IT support team at TechSolutions Inc., where your expertise will directly impact business operations. We're seeking a Senior Help Desk Specialist to deliver exceptional technical support to our Fortune 500 client base. This high-paying role offers unmatched career growth opportunities in Houston's thriving tech sector.
Enjoy a comprehensive benefits package including health insurance, 401(k) matching, and professional development stipends. Our modern downtown office features collaborative workspaces and cutting-edge technology.
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues
- Manage Active Directory, Windows Server, and cloud infrastructure
- Lead incident resolution for critical business systems
- Document knowledge base articles and SOPs
- Mentor junior support staff on troubleshooting methodologies
- Collaborate with network and security teams on system integrations
Qualifications
- 5+ years of enterprise-level help desk experience
- CompTIA A+, Network+, and Security+ certifications required
- Expert proficiency in Windows 10/11 and Microsoft 365
- Strong scripting skills (PowerShell/Bash)
- Experience with ITIL v4 best practices
- Bachelor's degree in IT or related field preferred