Job Description
Join our award-winning IT support team in sunny Fresno! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As a cornerstone of our operations, you'll troubleshoot complex issues while maintaining our reputation for reliability and innovation. Enjoy competitive benefits, professional development opportunities, and a collaborative environment that values your expertise. Apply today and become part of Fresno's tech revolution!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows, macOS, and mobile platforms
- Manage ticketing systems with SLA adherence and customer satisfaction focus
- Deploy and configure network equipment (routers, switches, firewalls)
- Document solutions in knowledge base and train end-users on best practices
- Collaborate with network engineers on infrastructure projects
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years in enterprise-level help desk support
- CompTIA A+/Network+ certifications or equivalent experience
- Expert troubleshooting skills for Active Directory, Office 365, and cloud services
- Strong customer service orientation with conflict resolution abilities
- Experience with ServiceNow or similar ticketing systems
- Basic scripting knowledge (PowerShell/Bash) preferred