Job Description
Join our award-winning IT team as a Senior Help Desk Specialist in Stockton, CA. We're seeking a technically skilled professional to deliver exceptional user support across our enterprise environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic tech company. Apply today to secure your place in our high-performing support team!
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS, cloud applications, and network infrastructure
- Resolve complex hardware/software issues using remote management tools (Splashtop, TeamViewer)
- Document solutions in ServiceNow and maintain knowledge base articles
- Collaborate with network/security teams on incident response and system upgrades
- Train users on cybersecurity best practices and new software implementations
- Monitor ticket queues with SLA adherence (avg. <2hr resolution time)
- Contribute to IT process improvements and automation initiatives
Qualifications
- 3+ years enterprise-level help desk experience with Windows Server/Active Directory
- CompTIA Network+ or equivalent certification required
- Expert troubleshooting skills for Microsoft 365 and SaaS applications
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Strong communication skills with ability to translate technical concepts
- Basic scripting knowledge (PowerShell/Bash) preferred
- Ability to work rotating on-call schedule
- Valid California driver's license for occasional site visits