Job Description
Join our award-winning IT team in Boston as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our dynamic organization. This direct hire opportunity offers competitive compensation, comprehensive benefits, and growth opportunities in a collaborative environment.
At TechSolutions Inc., we empower our employees with cutting-edge tools and continuous training. You'll be the first point of contact for resolving technical issues, ensuring seamless operations for our 500+ employees. If you're passionate about technology and customer service, apply today to become part of our innovative team!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and ticketing systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Create and maintain documentation for troubleshooting procedures
- Collaborate with IT teams on system upgrades and security initiatives
- Deliver user training on new technologies and best practices
- Monitor ticket queues and maintain service level agreements
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 3+ years of experience in technical support or help desk roles
- Proficiency in Windows OS, Microsoft 365, and remote desktop tools
- Strong diagnostic skills with hardware/software troubleshooting
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira, Zendesk)
- Basic knowledge of networking concepts and security protocols
- Ability to work flexible hours during system outages