Job Description
Join TechNova Solutions' elite support team in Newark, NJ, and become a cornerstone of our IT infrastructure! We're seeking a Senior Help Desk Specialist to deliver exceptional technical support to Fortune 500 clients. This high-impact role offers competitive compensation, rapid career advancement, and the opportunity to work with cutting-edge technologies in a dynamic, growth-oriented environment.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Provide Tier 2/3 support for network connectivity, VPN, and security protocols
- Create and maintain detailed documentation for incident resolution
- Collaborate with cross-functional teams on system upgrades and migrations
- Mentor junior technicians and develop knowledge base articles
Qualifications
- 5+ years of enterprise-level help desk experience with advanced troubleshooting skills
- Expertise in Windows Server administration and networking fundamentals
- CompTIA A+/Network+ or equivalent certifications required
- Strong proficiency in ServiceNow, Jira, or ITSM platforms
- Proven ability to handle high-pressure situations with multiple concurrent tickets
- Bachelor's degree in Computer Science or related field preferred