Job Description
Launch Your Career in Tech with Paid Training!
Are you ready to break into the booming Information Technology sector? Nexus Digital Solutions is seeking dedicated IT Support Trainees in Glendale, AZ. We provide a unique opportunity to earn a competitive salary while receiving world-class, hands-on training in technical support, networking, and cybersecurity.
Our Paid Training Program is designed for individuals who are eager to learn, adaptable, and driven by career growth. You will work alongside seasoned professionals, gaining real-world experience that will set you apart in the job market. This is not just a job; it is a career accelerator for tech enthusiasts.
Why Join Us?
- Competitive hourly wage while training.
- Comprehensive mentorship from certified IT professionals.
- Pathway to industry-recognized certifications (CompTIA A+, Network+).
- Modern office environment in the heart of Glendale.
Responsibilities
- Provide exceptional technical support to internal employees and clients via phone, email, and remote access.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist in the deployment and configuration of new workstations, laptops, and peripherals.
- Maintain accurate documentation of IT issues and resolutions in the ticketing system.
- Collaborate with senior engineers to implement software patches and security updates.
- Conduct regular system health checks and user training sessions.
Qualifications
- Eagerness to learn new technologies and adapt to a fast-paced IT environment.
- Basic computer literacy (proficiency in Windows and Mac OS environments).
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- High school diploma or equivalent required; Associate degree or certification in IT is a plus but not mandatory.
- Reliable internet connection and a dedicated workspace for remote training components.
- Must be authorized to work in the United States.