Job Description
Join our award-winning IT team as a Senior Help Desk Specialist in Greensboro, NC! We're seeking a tech-savvy professional to deliver exceptional user support while solving complex technical challenges with precision. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment that values innovation and growth. If you're passionate about empowering users and driving technological excellence, this is your next career move!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Implement cybersecurity protocols and security awareness training
- Deploy and maintain virtual infrastructure (VMware/Hyper-V)
- Create and maintain technical documentation and SOPs
- Collaborate with network and security teams on complex incidents
- Mentor junior support staff and optimize help desk workflows
Qualifications
- 5+ years of enterprise-level help desk experience
- CompTIA Security+ and/or Microsoft 365 certifications
- Expertise in SCCM, Intune, and enterprise endpoint management
- Strong scripting skills (PowerShell/Bash)
- Experience with ITSM tools (ServiceNow/Jira)
- CCNA or equivalent networking certification
- Excellent troubleshooting methodology and customer service skills