Job Description
Join TechSolutions Inc., Columbus' premier IT innovator, and elevate your career as a Senior Help Desk Specialist. We're seeking a tech-savvy professional to deliver exceptional support to our Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment.
What We Offer:
- Industry-leading salary with performance bonuses
- 100% employer-paid health/dental/vision
- Tuition reimbursement and certification support
- Hybrid work schedule (3 days remote)
- 401(k) with 6% match
Responsibilities
- Provide Tier 2-3 technical support for 500+ enterprise users
- Resolve complex hardware/software issues via remote and onsite support
- Manage Active Directory, Office 365, and cloud infrastructure
- Document SOPs and knowledge base articles
- Train junior staff on advanced troubleshooting
- Collaborate with network/security teams on incident response
- Implement proactive monitoring solutions
Qualifications
- 5+ years in enterprise IT support
- Expertise in Windows/macOS, networking fundamentals
- CompTIA A+/Network+ or equivalent certifications
- Experience with ServiceNow, SCCM, and PowerShell
- Strong customer service and communication skills
- Ability to work flexible hours (occasional weekends)
- BS in IT or related field preferred