Job Description
Join our award-winning IT team as a Senior Help Desk Specialist in sunny Corpus Christi! We're seeking tech-savvy professionals ready to deliver exceptional user support while earning top-tier compensation. Enjoy competitive benefits, flexible schedules, and opportunities for career advancement in a coastal city with low cost of living. Why Apply?
- Premium salary + performance bonuses
- Comprehensive health/dental/vision
- Hybrid work options (3 days remote)
- Tuition reimbursement for certifications
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network troubleshooting
- Document technical procedures and maintain service desk ticketing systems
- Train end-users on cybersecurity best practices and new software implementations
- Collaborate with infrastructure team on system upgrades and migrations
- Monitor service level agreements and maintain 95%+ first-call resolution rate
- Lead cross-departmental IT projects during off-peak hours
Qualifications
- 3+ years enterprise-level help desk experience with proven escalation handling
- CompTIA A+, Network+, or Microsoft 365 Certified (required)
- Expert knowledge of Active Directory, SCCM, and Intune
- Experience with ServiceNow, Jira, or similar ticketing systems
- Strong scripting skills (PowerShell/Bash) for automation
- Ability to work rotating on-call shifts (1 week/month)
- Excellent communication skills with technical/non-technical stakeholders
- Bachelor's in IT/Cybersecurity or equivalent experience