Job Description
Join our award-winning IT team at GlobalTech Solutions Inc. in Newark, NJ! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base. As a critical member of our digital transformation initiative, you'll troubleshoot hardware/software issues, optimize system performance, and elevate user experiences. Enjoy competitive benefits, professional development opportunities, and a modern workspace in Newark's tech hub.
Responsibilities
- Resolve hardware/software issues via phone, email, and remote support tools
- Install, configure, and maintain Windows/macOS workstations and enterprise applications
- Document incidents, solutions, and asset changes in ServiceNow ticketing system
- Collaborate with network/systems engineers on complex infrastructure problems
- Conduct user training on cybersecurity best practices and new software deployments
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 2+ years of help desk or Tier 2 technical support experience
- CompTIA A+ or Network+ certification required
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of Active Directory, VPN configurations, and cloud services
- Exceptional troubleshooting skills with root-cause analysis methodology
- Customer service mindset with ability to communicate technical concepts clearly