Job Description
Join our award-winning IT team as a Senior Help Desk Specialist in Phoenix! We're seeking tech-savvy professionals to deliver exceptional support to Fortune 500 clients. Enjoy competitive salaries, comprehensive benefits, and career growth opportunities in a cutting-edge environment.
Why You'll Love Working Here:
• Premium health/dental/vision coverage
• 401(k) with 6% company match
• Professional development stipend
• Flexible hybrid work schedule
• State-of-the-art tech lab
Responsibilities
- Resolve complex technical issues across Windows/macOS environments
- Manage Tier 2/3 support for enterprise clients via ticketing systems
- Document solutions in knowledge base with clear SOPs
- Collaborate with network/security teams on escalated incidents
- Train junior staff on advanced troubleshooting techniques
- Implement proactive monitoring to prevent system outages
- Conduct quarterly IT audits for assigned clients
Qualifications
- 5+ years enterprise-level help desk experience
- CompTIA A+/Network+ certifications required
- Expertise in Active Directory, SCCM, and Intune
- Proven experience with ServiceNow or Jira
- Bachelor's in IT or related field preferred
- Excellent communication and conflict resolution skills
- Experience managing 50+ endpoint environments
- Ability to work rotating on-call shifts