Job Description
Launch your IT career with our comprehensive training program designed for passionate beginners! At TechNest Solutions, we're seeking motivated IT Support Trainees to join our Reno team. No prior experience required – we provide all the tools and mentorship you need to thrive. You'll gain hands-on experience in hardware troubleshooting, software diagnostics, and network administration while working alongside industry experts. Our supportive environment encourages growth through structured learning paths and real-world project exposure. Enjoy competitive compensation, full benefits, and a clear career progression path to become a certified IT specialist. Ready to transform your passion for technology into a professional career? Apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop and mobile devices
- Provide Tier 1 customer support via phone, email, and in-person channels
- Assist with network setup, configuration, and basic security protocols
- Document technical issues and resolutions in ticketing systems
- Participate in ongoing training modules for IT certifications (CompTIA A+, Network+)
- Collaborate with senior technicians on complex system maintenance
- Support office IT infrastructure including printers, servers, and cloud services
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and keyboard proficiency
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn technical concepts quickly
- Valid driver's license for occasional off-site support