Job Description
Join our award-winning IT support team as a Remote Help Desk Specialist in Pittsburgh! We're seeking a tech-savvy professional to deliver exceptional virtual support to our growing client base. Enjoy flexible remote work while solving complex technical challenges and driving customer satisfaction. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity problems, system errors, and application malfunctions
- Document support cases using ITSM tools and maintain accurate knowledge base articles
- Collaborate with senior engineers on escalated technical issues
- Train end-users on security best practices and new system implementations
- Monitor system health and proactively address potential technical risks
- Contribute to IT process improvement initiatives
Qualifications
- 3+ years of experience in remote help desk or desktop support
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (Office 365, G Suite)
- Strong diagnostic skills with experience in ticketing systems (ServiceNow, Jira)
- Excellent written/verbal communication with customer service mindset
- Ability to work independently with minimal supervision
- Familiarity with ITIL service management framework preferred
- Must reside within 50 miles of Pittsburgh, PA