Job Description
Join TechNova Solutions as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about IT to join our dynamic team in San Francisco. This immediate hire role offers comprehensive training, mentorship from industry experts, and a clear path to becoming a full-fledged IT Support Specialist. You'll gain hands-on experience with cutting-edge technologies while providing essential technical support to our diverse client base. If you're eager to learn, solve problems, and grow in a fast-paced environment, apply today!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist users with troubleshooting Windows/macOS operating systems
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers to resolve complex technical issues
- Participate in ongoing training programs to enhance technical skills
- Support cybersecurity best practices across organizational systems
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation