Job Description
Join Omaha's fastest-growing tech firm as an IT Support Trainee! We're seeking motivated individuals passionate about technology and customer service. Our comprehensive 6-month training program combines hands-on experience with industry certifications, launching your career in enterprise IT support. Work alongside certified engineers in a dynamic environment while serving Fortune 500 clients. Omaha Tech Solutions offers competitive benefits, flexible scheduling, and clear advancement paths to senior roles.
Why Choose Us?
- Industry-leading mentorship program
- 100% certification reimbursement
- Modern hybrid work environment
- Employee tech stipend
Responsibilities
- Provide tier-1 technical support via phone, email, and ticketing systems
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Document technical issues and resolutions in knowledge base
- Assist with network connectivity and security protocols
- Participate in cross-departmental IT projects
- Complete weekly training modules and certification prep
- Collaborate with senior engineers on complex issues
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Customer service experience or strong communication skills
- Ability to troubleshoot hardware/software problems logically
- Valid driver's license and reliable transportation
- Passion for continuous learning in technology
- Basic networking concepts understanding
- Ability to lift 20 lbs for equipment handling