Job Description
Join GlobalTech Solutions Inc. as a Senior Help Desk Support Specialist in Newark, NJ and elevate your career with our industry-leading compensation package. We're seeking a tech-savvy professional to deliver exceptional IT support to Fortune 500 clients in a dynamic, fast-paced environment. Enjoy competitive benefits, remote flexibility options, and opportunities for rapid career advancement. Be part of an award-winning team that values innovation and employee growth.
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and enterprise-level networking configurations
- Lead incident resolution using ServiceNow and Jira ticketing systems
- Develop and maintain comprehensive knowledge base articles for internal/external use
- Train junior support staff on troubleshooting methodologies and best practices
- Collaborate with cybersecurity team on vulnerability remediation
- Implement ITSM process improvements to reduce resolution time by 25%
Qualifications
- 5+ years of enterprise-level help desk support experience with certifications (CompTIA A+, Network+, or Microsoft 365)
- Expert proficiency in Windows 10/11, macOS, and mobile device management
- Strong knowledge of cloud services (Azure, AWS) and SaaS applications
- Experience with virtualization (VMware/Hyper-V) and containerization technologies
- Exceptional customer service skills with proven ability to de-escalate complex issues
- Ability to work rotating on-call shifts and occasional weekend support
- Bachelor's degree in Computer Science or related field preferred