Job Description
Join TechSolutions Inc.'s award-winning IT support team and become the hero behind seamless digital experiences! We're seeking a passionate Remote Help Desk Support Specialist to empower our Scottsdale-based clients with exceptional technical assistance. Enjoy the flexibility of remote work while making a tangible impact in a collaborative, growth-oriented environment. What you'll love: Competitive salary, comprehensive health benefits, professional development stipend, and quarterly team-building retreats in Scottsdale!
Responsibilities
- Deliver remote technical support via phone, chat, and ticketing systems for hardware/software issues
- Troubleshoot and resolve network connectivity, security protocols, and system access problems
- Document all interactions in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex escalations while maintaining client rapport
- Proactively identify recurring issues to improve support workflows
- Train clients on cybersecurity best practices and new software implementations
Qualifications
- 2+ years of remote help desk support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in ServiceNow, Jira, or similar ticketing platforms
- Strong diagnostic skills with Active Directory and cloud services (Azure/O365)
- Exceptional written/verbal communication and empathy-driven approach
- Ability to work independently with minimal supervision
- Valid US driver's license for occasional on-site Scottsdale visits