Job Description
Join our dynamic team as a Remote Help Desk Support Specialist in St. Louis, MO! We're seeking tech-savvy professionals to deliver exceptional customer service while working remotely. This hybrid role combines the flexibility of remote work with occasional in-person collaboration at our St. Louis headquarters. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a thriving tech hub.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network connectivity, security, and application problems
- Manage service tickets using ITSM tools (e.g., Jira, ServiceNow)
- Create and maintain documentation for troubleshooting procedures
- Collaborate with IT teams on complex escalations and system improvements
- Train end-users on new technologies and best practices
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency with Windows OS, Active Directory, and cloud platforms
- Strong diagnostic skills for hardware/software issues
- Excellent communication and customer service abilities
- CompTIA A+ or equivalent certification preferred
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision