Job Description
Join our dynamic IT team as an Immediate Hire IT Support Trainee in Plano, TX! We're seeking motivated individuals ready to launch their tech careers through hands-on training and mentorship. You'll gain invaluable experience in network administration, system troubleshooting, and cybersecurity while supporting enterprise-level infrastructure. This accelerated program combines classroom learning with real-world application, ensuring you're job-ready in 90 days. Our collaborative environment fosters growth, and we provide industry certifications to accelerate your career trajectory. Apply today to start immediately!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Linux environments
- Manage user accounts, permissions, and active directory infrastructure
- Install, configure, and maintain network equipment (routers, switches, firewalls)
- Document IT processes and create knowledge base articles
- Provide Tier 1/2 technical support to 500+ employees
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on complex system deployments
Qualifications
- High school diploma or equivalent (CompTIA A+ preferred)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and Microsoft Office 365
- Strong problem-solving and customer service skills
- Ability to lift 20 lbs and work in server environments
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Quick learner with passion for emerging technologies