Job Description
Join TechSolutions Inc. and kickstart your IT career in the vibrant tech hub of Colorado Springs! We're seeking motivated IT Support Trainees to join our dynamic team. No prior experience? No problem! Our comprehensive training program will equip you with industry-recognized certifications and hands-on experience in network administration, cybersecurity, and cloud technologies. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid career advancement in one of America's fastest-growing tech markets.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Document IT processes and create troubleshooting guides
- Collaborate with senior engineers on complex problem-solving
- Participate in cybersecurity awareness initiatives
- Support office IT infrastructure including printers and AV systems
- Complete certification training (CompTIA A+, Network+)
Qualifications
- High school diploma or equivalent (college preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional site visits
- Passion for technology and continuous learning