Job Description
Launch your IT career with NexusTech Solutions! We're seeking motivated IT Support Trainees in Scottsdale, AZ, with all equipment provided. Join our dynamic team and gain hands-on experience in enterprise-level IT operations while receiving full technical training and certification support. Enjoy a collaborative environment where your growth is our priority.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolution procedures
- Assist with network security protocols and system monitoring
- Participate in IT asset management and inventory control
- Collaborate with senior engineers on complex technical projects
- Maintain helpdesk ticketing systems and SLA compliance
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to lift 25lbs for equipment handling
- CompTIA A+ or similar certification a plus
- Valid driver's license required
- Pass background check and drug screening
- Must be available for on-call rotation