Job Description
Join TechNova Solutions as a Flexible Hours IT Support Trainee and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide essential IT support while accommodating your schedule. This role offers hands-on experience with cutting-edge systems, mentorship from industry experts, and the opportunity to grow into a full-time IT specialist position. Enjoy competitive pay, flexible scheduling options, and a collaborative work environment that values work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues for internal and external clients
- Install, configure, and maintain desktop/laptop systems and peripherals
- Provide remote and on-site technical support via ticketing systems
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior technicians on complex system implementations
- Conduct user training on IT security best practices
- Monitor network performance and report anomalies
Qualifications
- High school diploma or equivalent; IT certifications (A+, CompTIA) preferred
- Basic understanding of Windows/macOS operating systems
- Excellent communication and customer service skills
- Ability to troubleshoot hardware/software issues independently
- Flexible schedule availability (evenings/weekends required)
- Valid driver's license and reliable transportation
- Passion for continuous learning in technology
- Experience with remote support tools (TeamViewer, AnyDesk) a plus