Job Description
Join TechNex Solutions as a Remote Help Desk Support Specialist and become the hero of our clients' technical challenges! We're seeking a customer-focused professional to deliver exceptional IT support to our growing client base across Reno and beyond. This fully remote role offers the flexibility to work from anywhere while making a tangible impact in our dynamic tech environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a company that values innovation and work-life balance.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop tools
- Troubleshoot hardware/software issues including OS, security, and network connectivity
- Document cases meticulously in ticketing systems (ServiceNow/Jira)
- Escalate complex issues to senior engineers with detailed context
- Deploy and configure standard company software across employee devices
- Conduct user training on IT systems and best practices
- Maintain accurate asset inventory and update documentation
Qualifications
- 2+ years in IT help desk or technical support role
- Proficiency with Windows/macOS, Active Directory, and cloud services
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Strong time management and multitasking abilities
- Valid US work authorization required