Job Description
Join our dynamic IT team in Boston as a Help Desk Support Specialist where all equipment is provided! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. You'll be the go-to expert for resolving technical issues, optimizing system performance, and ensuring seamless daily operations. Our collaborative environment offers competitive compensation, comprehensive benefits, and opportunities for professional growth. If you're passionate about technology and helping others succeed, we want to hear from you!
Responsibilities
- Provide tier 1-2 technical support via phone, email, and in-person for hardware/software issues
- Deploy, configure, and maintain company-provided equipment (laptops, peripherals, mobile devices)
- Diagnose and resolve network connectivity, security, and application compatibility problems
- Document incidents, solutions, and asset inventory using ServiceNow ticketing system
- Train users on new technology implementations and security protocols
- Collaborate with senior engineers to escalate complex infrastructure issues
- Conduct periodic equipment audits and preventive maintenance checks
Qualifications
- 2+ years of help desk or technical support experience in corporate environment
- CompTIA A+ or equivalent certification required
- Proficiency with Windows OS, Microsoft 365, and endpoint management tools
- Strong troubleshooting methodology and customer service skills
- Experience with ticketing systems (ServiceNow, Jira) and ITSM best practices
- Ability to lift 30lbs for equipment deployment/maintenance
- Valid driver's license for occasional equipment transport