Job Description
Join TechFlow Solutions as a Help Desk Support Specialist and experience the future of tech support with all equipment provided! We're seeking a customer-focused professional to deliver exceptional IT support to our dynamic Chicago team. Enjoy a modern workspace with cutting-edge hardware, ergonomic peripherals, and seamless tools – no personal equipment required. You'll be the go-to expert for resolving technical issues, ensuring productivity, and maintaining our high-tech environment. This role offers growth opportunities, competitive benefits, and the chance to work with innovative technology in one of America's most vibrant cities.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve desktop/laptop problems, printer malfunctions, and connectivity issues
- Install, configure, and maintain company-provided equipment including laptops, monitors, and peripherals
- Document support tickets using IT service management software with detailed resolution notes
- Collaborate with senior IT staff on complex issues and system improvements
- Train end-users on new technology implementations and best practices
- Maintain asset inventory for all provided equipment
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on help desk or desktop support experience
- Proficiency with Windows OS, Microsoft Office 365, and Active Directory
- Strong diagnostic skills for hardware troubleshooting (laptops, peripherals)
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Experience with IT service management tools (e.g., ServiceNow, Jira Service Desk)
- Ability to lift up to 30 lbs for equipment deployment