Job Description
Launch your IT career with Kansas City's leading tech innovator! TechNova Solutions is seeking motivated IT Support Trainees with a $5,000 sign-on bonus to join our dynamic team. This immersive 6-month program combines hands-on training with real-world experience, preparing you for a full-time role as an IT Support Specialist. You'll work alongside industry experts troubleshooting systems, optimizing networks, and delivering exceptional user support. We provide comprehensive certifications, mentorship, and career advancement opportunities in a collaborative environment.
Why Join Us?
- Competitive salary with guaranteed sign-on bonus
- Industry-leading training and certification coverage
- Clear path to full-time employment post-program
- Modern hybrid work options
- Comprehensive benefits package
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Install, configure, and maintain desktop/laptop systems
- Document incidents and resolutions in ticketing systems
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on complex troubleshooting
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent (technical degree preferred)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service experience or aptitude
- CompTIA A+ or similar certification a plus
- Ability to lift 20lbs and work in varied environments