Job Description
Join our innovative remote-first team as a Help Desk Support Specialist in Portland! We're seeking a tech-savvy professional to deliver exceptional customer support while working from anywhere in the Pacific Northwest. Enjoy a flexible schedule, competitive benefits, and the opportunity to solve complex technical challenges for diverse clients. If you're passionate about troubleshooting and customer satisfaction, apply today to become a key part of our growing IT support ecosystem.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Create and maintain detailed documentation of support tickets and solutions
- Collaborate with cross-functional teams to escalate complex issues and implement fixes
- Train users on new technologies and best practices
- Monitor system health and proactively address potential disruptions
Qualifications
- 3+ years of experience in IT help desk or technical support roles
- Proficiency in Windows/macOS operating systems and networking fundamentals
- Strong troubleshooting skills with diagnostic tools like Wireshark and TeamViewer
- Excellent written/verbal communication and customer service abilities
- CompTIA A+ or equivalent certification required
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently in a remote environment