Job Description
Join InnovateTech Denver's award-winning support team as a Remote Help Desk Specialist! We're seeking a tech-savvy problem-solver to deliver exceptional customer experiences from the comfort of your home office. You'll be the first point of contact for our Denver-based clients, diagnosing hardware/software issues and implementing cutting-edge solutions. Enjoy flexible remote work with quarterly team meetups in Denver, comprehensive benefits, and career growth opportunities in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, chat, and remote access
- Document all interactions in ServiceNow with detailed resolution steps and customer satisfaction metrics
- Collaborate with senior engineers on complex escalations while maintaining ownership of user experience
- Deploy and manage endpoint security solutions across Windows/macOS environments
- Conduct proactive system health checks and optimize user workflows
- Train end-users on new technologies and best practices
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- 3+ years of enterprise-level help desk or desktop support experience
- CompTIA A+/Network+ certification or equivalent industry credentials
- Expert proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong analytical skills with experience in ticketing systems (ServiceNow/Jira)
- Exceptional communication skills with ability to translate technical concepts for non-technical users
- Experience with remote support tools (TeamViewer/AnyConnect)
- Ability to work independently with minimal supervision while meeting SLAs
- Valid Colorado driver's license for occasional onsite support