Job Description
Join Nevada Tech Solutions' award-winning team as a Remote Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer support to our growing client base in Henderson and beyond. Enjoy full remote flexibility while making a tangible impact in a dynamic IT environment.
Why Work With Us?
- 100% remote work with flexible hours
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement paths
- State-of-the-art tech stipend
- Collaborative culture focused on innovation
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Manage ticketing systems with SLA adherence
- Provide onboarding support for new users
- Document solutions in knowledge base articles
- Collaborate with Tier 2/3 engineers on complex escalations
- Maintain inventory of IT assets
- Conduct periodic system health checks
Qualifications
- 3+ years in IT help desk or technical support
- CompTIA A+/Network+ certification (or equivalent)
- Expertise in Windows/macOS environments
- Strong troubleshooting methodologies
- Experience with ServiceNow or Jira
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Relevant degree or equivalent experience