Job Description
Join our dynamic team at InnovateTech Solutions as a Remote-Friendly Help Desk Support Specialist! We're seeking a customer-focused tech enthusiast to deliver exceptional IT support to our clients across the Midwest. Enjoy the flexibility of remote work while making a tangible impact in our growing organization. With competitive compensation, comprehensive benefits, and career growth opportunities, this is your chance to excel in a supportive environment.
As a cornerstone of our client success team, you'll troubleshoot complex technical issues with patience and precision. Our culture values innovation, collaboration, and continuous learning, ensuring you'll always be at the forefront of IT support best practices. Apply today and become part of a company that invests in its people and celebrates technical excellence!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions and resolutions in ticketing systems (e.g., ServiceNow, Jira)
- Collaborate with senior engineers to escalate complex issues and implement solutions
- Conduct user training on new systems and security protocols
- Monitor system health and proactively address potential vulnerabilities
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- CompTIA A+ certification or equivalent technical credentials
- Proficiency with Windows OS, Active Directory, and cloud platforms (Azure/O365)
- Exceptional problem-solving skills and customer service aptitude
- Experience with remote support tools (TeamViewer, AnyConnect)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid driver's license and reliable transportation for occasional on-site visits