Job Description
Are you ready to kickstart your career in Information Technology? Apex Digital Solutions is actively seeking a motivated and eager IT Support Trainee to join our expanding team in St. Petersburg, FL. This is a premier opportunity to gain hands-on experience in a high-growth environment while learning directly from seasoned IT professionals.
We are looking for individuals with a passion for technology and a strong desire to learn. As a Trainee, you will be integral to our daily operations, supporting our clients' technical needs while receiving mentorship to accelerate your professional growth.
Responsibilities
- Troubleshoot and Resolve: Assist in diagnosing and resolving hardware, software, and network issues for end-users with a focus on learning best practices.
- Ticket Management: Log, track, and manage service requests using our internal ticketing system (e.g., ServiceNow, Jira) accurately and efficiently.
- Hardware Support: Perform hardware installations, upgrades, and basic maintenance of workstations, printers, and peripherals.
- Software Deployment: Assist with the deployment, configuration, and updating of operating systems and business-critical applications.
- User Assistance: Provide technical guidance and support to staff via phone, email, and on-site visits.
- Network Maintenance: Help maintain a secure and stable network environment under supervision.
Qualifications
- Education: Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related technical field.
- Technical Basics: Familiarity with Windows operating systems (10/11), Microsoft Office Suite, and basic networking concepts (LAN, Wi-Fi).
- Communication: Strong interpersonal skills with the ability to explain technical concepts to non-technical users clearly.
- Problem Solving: Demonstrated ability to troubleshoot problems, think critically, and follow standard operating procedures.
- Availability: Able to commit to part-time hours (approx. 20-25 hours per week) and work flexible shifts if required.