Job Description
Join our dynamic team as a Part-Time IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals in Madison, WI to provide essential technical assistance while learning industry best practices. This role offers hands-on experience with hardware troubleshooting, software installations, and customer support in a collaborative environment. Perfect for students or career changers looking to build foundational IT skills with flexible hours.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain computer systems and networks
- Provide Tier 1 technical support via phone, email, and in-person
- Document incidents and solutions using ITSM tools
- Assist with cybersecurity best practices implementation
- Collaborate with senior technicians on complex issues
- Conduct routine system maintenance and updates
Qualifications
- High school diploma or equivalent; pursuing IT certification preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to lift 30lbs and work in varied environments
- Customer service experience with patience and empathy
- Valid driver's license for occasional off-site support
- Availability for 20-25 hours/week including some weekends