Job Description
Join TechSolutions Inc., a leading IT services provider, as a Senior Help Desk Specialist in Phoenix, AZ. We're seeking a tech-savvy professional to deliver exceptional customer support and resolve complex technical issues. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. If you're passionate about technology and helping others, apply today to become part of our award-winning team!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and resolve IT service tickets using ServiceNow and Jira platforms
- Train junior support staff on troubleshooting methodologies
- Document solutions in knowledge base and create SOPs
- Collaborate with network and security teams on incident response
- Conduct system audits and implement preventive measures
- Support cloud infrastructure (AWS/Azure) and SaaS applications
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, Active Directory, and SCCM
- Strong scripting skills (PowerShell/Bash) preferred
- Experience with ITIL framework and service desk tools
- Excellent communication and problem-solving abilities
- Ability to work rotating on-call shifts
- Bachelor's degree in IT or related field preferred