Job Description
Join our dynamic team as a Part-Time IT Support Trainee and kickstart your career in technology! At TechSolutions Inc., we're committed to nurturing talent and providing hands-on experience in a fast-paced environment. This entry-level role offers comprehensive training and mentorship to build foundational IT skills while supporting our clients' technology needs. Perfect for students and career changers passionate about technology and customer service.
Our St. Louis headquarters offers a collaborative culture with growth opportunities and flexible scheduling. If you're eager to learn, solve problems, and contribute to innovative tech solutions, we encourage you to apply today!
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Assist with network troubleshooting, system diagnostics, and peripheral setup
- Document support tickets and maintain accurate knowledge base entries
- Install, configure, and upgrade operating systems and applications
- Collaborate with senior technicians on complex technical challenges
- Conduct routine equipment maintenance and security updates
- Deliver exceptional customer service with clear communication
Qualifications
- High school diploma or equivalent; pursuing college degree in IT or related field preferred
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication and interpersonal skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- CompTIA A+ certification a plus (not required)