Job Description
Launch your IT career with our comprehensive training program designed for motivated beginners. At TechGrowth Solutions, we're seeking passionate individuals to join our award-winning IT Support team. No prior experience required – just bring your eagerness to learn and grow! Enjoy hands-on training, mentorship from industry experts, and a clear path to career advancement. Our modern Chicago office offers collaborative workspaces, cutting-edge technology, and a culture that celebrates innovation. Why join us? Competitive benefits, tuition reimbursement, and opportunities to work with Fortune 500 clients. Apply today and transform your potential into a thriving tech career!
Responsibilities
- Provide frontline technical support via phone, email, and in-person for hardware/software issues
- Assist with network troubleshooting, system updates, and security protocols
- Document incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with senior engineers to implement infrastructure solutions
- Participate in cross-functional projects to improve IT service delivery
- Conduct user training on new technologies and best practices
- Support office IT operations including AV setups and conference room tech
- Stay current with emerging technologies through continuous learning modules
Qualifications
- High school diploma or equivalent; college degree preferred but not required
- Basic computer literacy with familiarity with Windows/macOS environments
- Strong problem-solving skills and logical approach to troubleshooting
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a fast-paced team
- Willingness to learn new technologies through our structured training program
- Reliability and punctuality with professional demeanor