Job Description
Join TechForward Solutions as an IT Support Trainee and kickstart your career in technology! We provide all necessary equipment and hands-on training to transform beginners into skilled professionals. Our Oakland-based program offers mentorship from industry experts and exposure to cutting-edge IT infrastructure. Perfect for recent graduates or career changers passionate about technology.
Responsibilities
- Assist with hardware setup, configuration, and troubleshooting of laptops, monitors, and peripherals
- Support users with OS installation, software updates, and security protocols
- Document IT processes and maintain accurate inventory records
- Collaborate with senior technicians on network monitoring and issue resolution
- Participate in training sessions covering cloud services and remote support tools
- Contribute to IT security audits and compliance documentation
Qualifications
- High school diploma or equivalent; pursuing or completed tech certification preferred
- Basic understanding of computer hardware and software concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to learn new technologies quickly through structured training
- Valid driver's license (for occasional equipment pickups)