Job Description
Launch your IT career with TechSolutions Inc. as a Part-Time IT Support Trainee in sunny Chula Vista! We're seeking tech-savvy individuals passionate about providing exceptional customer service while mastering enterprise systems. This hands-on role offers flexible hours and comprehensive training to transform your raw technical potential into professional expertise. Join our collaborative team where curiosity meets innovation, and gain real-world experience with cutting-edge infrastructure.
Perfect for students or career-changers seeking industry exposure, you'll work alongside certified engineers to diagnose hardware/software issues, implement security protocols, and optimize network performance. Our culture celebrates continuous learning – we provide mentorship, certifications, and growth opportunities into full-time roles. Ready to turn your tech enthusiasm into a profession?
Responsibilities
- Diagnose and resolve hardware/software issues for 50+ employees across multiple departments
- Deploy and configure Windows 10/11 workstations with enterprise security policies
- Support cloud-based applications (Microsoft 365, Azure AD) and mobile device management
- Create and maintain technical documentation using ServiceNow ticketing system
- Assist with network infrastructure monitoring (Cisco switches, Wi-Fi access points)
- Conduct quarterly hardware audits and lifecycle management
- Participate in cross-departmental IT projects like office relocations
Qualifications
- High school diploma or equivalent; pursuing CompTIA A+/Network+ certification preferred
- Basic proficiency in Windows OS, Active Directory, and TCP/IP networking
- Exceptional troubleshooting methodology with logical diagnostic approach
- Customer-focused mindset with ability to explain technical concepts simply
- Valid driver's license and reliable transportation for on-site support
- Availability to work 20-25 hours/week including occasional Saturdays
- Proficient in Google Workspace and Microsoft Office Suite