Job Description
Launch your IT career with Tech Innovate Solutions! Our comprehensive IT Support Trainee program offers competitive pay, hands-on training, and a clear path to becoming a senior technician. Join our dynamic team in Riverside, CA and gain expertise in cutting-edge technologies while supporting Fortune 500 clients. We provide industry certifications, mentorship from senior engineers, and a collaborative environment focused on your growth. Don't just get a job – build a future in tech with one of California's leading IT service providers.
Responsibilities
- Provide Tier 1 support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot Windows/Linux systems and peripherals
- Document incident tickets in ServiceNow with detailed resolution steps
- Collaborate with network and security teams on complex infrastructure issues
- Conduct user training on new systems and best practices
- Monitor system performance and proactively address potential vulnerabilities
- Assist in deploying cloud solutions (Azure/AWS) and Office 365 migrations
Qualifications
- Associate degree in IT, Computer Science, or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Strong troubleshooting skills for Windows 10/11 and Active Directory
- Basic knowledge of TCP/IP, DNS, and network fundamentals
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional on-call rotations
- Valid driver's license and reliable transportation
- Passion for continuous learning and technology innovation