Job Description
Join our award-winning IT support team as a Remote Help Desk Support Specialist based in St. Louis! We're seeking a tech-savvy professional to provide exceptional customer service and technical assistance to our growing client base. Enjoy the flexibility of remote work while advancing your career in a dynamic environment with competitive benefits and growth opportunities. Must be located in the St. Louis metropolitan area.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Install, configure, and maintain company systems and applications
- Create and maintain detailed documentation of support tickets and solutions
- Collaborate with IT teams on system improvements and security protocols
- Train end-users on technology best practices and new systems
- Monitor system performance and proactively address potential issues
- Manage inventory of IT assets and software licenses
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ certification (or equivalent technical certification)
- Proficiency in Windows/macOS troubleshooting and networking fundamentals
- Strong communication skills with ability to explain technical concepts clearly
- Experience with ticketing systems (e.g., ServiceNow, Zendesk)
- Knowledge of cybersecurity best practices and data protection
- Ability to work independently with minimal supervision
- Must have reliable home office setup with high-speed internet