Job Description
Are you a tech-savvy problem solver looking for flexible work in El Paso, TX?
El Paso IT Solutions is seeking a dedicated Part-Time Help Desk Support Specialist to join our dynamic team. In this role, you will be the first line of defense for our clients, ensuring seamless technology operations and providing exceptional user support. We value technical expertise, patience, and a customer-first mindset.
Why Join Us?
- Flexible Schedule: Enjoy a part-time role that fits around your life.
- Competitive Pay: Earn $18.00 - $22.00 per hour depending on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
If you are ready to take your IT career to the next level, apply today!
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Install, configure, and maintain computer peripherals, printers, and mobile devices.
- Manage and update the IT asset inventory and ticketing system accurately.
- Document all technical issues, resolutions, and standard operating procedures.
- Collaborate with the IT team to implement technical improvements and security patches.
Qualifications
- High school diploma or GED; Associate degree in Computer Science or IT preferred.
- CompTIA A+ certification is a plus.
- 1-2 years of experience in help desk, technical support, or IT service desk roles.
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users in simple terms.