Job Description
Join our dynamic team as a Help Desk Support Specialist with flexible scheduling options! We're seeking a tech-savvy professional to provide exceptional remote and on-site technical support to our diverse client base. Enjoy work-life balance with evening/weekend availability while advancing your IT career in a supportive environment.
What We Offer:
- Competitive hourly pay with performance bonuses
- Flexible scheduling (evenings/weekends available)
- Comprehensive training and certification opportunities
- Modern remote work tools and equipment
- Clear career advancement path
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Mac environments
- Provide remote and on-site technical support via phone, chat, and email
- Manage ticketing system with SLA adherence and timely resolution
- Document solutions in knowledge base and training materials
- Collaborate with IT team on network security and infrastructure projects
- Train end-users on new software and system updates
- Monitor system performance and report potential vulnerabilities
Qualifications
- 2+ years of help desk or IT support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11, macOS, and Microsoft Office 365
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Flexible availability including evenings/weekends
- Valid Minnesota driver's license for occasional on-site visits