Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Houston! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our cutting-edge digital infrastructure. This flexible role offers the perfect blend of technical challenge and customer interaction in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Manage ticketing system (ServiceNow/Jira) with SLA-driven response times
- Provide remote and on-site support for 50+ employees
- Document solutions in knowledge base for future reference
- Assist with network troubleshooting using Wireshark/PingPlotter
- Deploy and configure new workstations and peripherals
- Train users on security protocols and best practices
Qualifications
- 2+ years in IT support with Help Desk certification (CompTIA A+ preferred)
- Proficiency in Active Directory, Office 365, and cloud services
- Experience with ticketing systems and remote support tools
- Strong diagnostic skills for network/printer issues
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Flexibility for occasional evening/weekend coverage