Job Description
Join our dynamic team in Anchorage, AK! Alaska Tech Solutions is urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This is a fantastic opportunity to leverage your troubleshooting skills in a supportive environment while enjoying competitive compensation and benefits.
As a key member of our IT support team, you'll be the first point of contact for resolving hardware/software issues, ensuring seamless operations across diverse industries. We offer comprehensive training, career advancement opportunities, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain desktop hardware/software systems
- Document incidents, solutions, and asset management in ITSM systems
- Provide user training on software applications and security protocols
- Collaborate with senior technicians on complex network/infrastructure problems
- Monitor system performance and proactively address potential issues
- Maintain security compliance standards across all support activities
Qualifications
- Minimum 2 years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification preferred
- Proficiency in networking fundamentals and Active Directory
- Strong problem-solving and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work flexible shifts including occasional after-hours support
- Valid Alaska driver's license for occasional on-site visits
- Clear criminal background check required