Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in beautiful Honolulu! We're seeking a tech-savvy professional to provide exceptional user support across our growing organization. This flexible role offers the perfect opportunity to showcase your troubleshooting skills while enjoying Hawaii's vibrant lifestyle. If you're passionate about solving technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently with clear communication
- Manage ticketing system documentation and follow-up procedures
- Assist with system installations, configurations, and upgrades
- Collaborate with IT team on security protocols and best practices
- Train users on new technologies and system functionalities
- Monitor system performance and report recurring issues
Qualifications
- 1+ years of experience in help desk or technical support role
- Proficiency in Windows, macOS, and mobile OS troubleshooting
- Strong knowledge of networking fundamentals and security practices
- Excellent verbal communication and problem-solving abilities
- ITIL or CompTIA A+ certification preferred
- Ability to work flexible hours including occasional weekends
- Valid Hawaii driver's license for occasional site visits
- Basic familiarity with ticketing systems (e.g., ServiceNow, Jira)