Job Description
Join our award-winning IT support team at TechSolutions Inc. and become the backbone of our digital transformation journey. We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to 500+ employees across our Boston headquarters. This hybrid role (3 days office/2 days remote) offers competitive benefits, cutting-edge tech exposure, and clear career growth paths into cybersecurity and cloud infrastructure roles.
Why TechSolutions?
- Annual $2,500 tech stipend for certifications
- Tuition reimbursement for CompTIA/Cisco courses
- 24/7/365 on-call rotation with premium overtime pay
- State-of-the-art digital workspace with dual monitors
Responsibilities
- Provide Tier 1-2 technical support via phone, chat, and ticketing system (ServiceNow)
- Diagnose and resolve hardware/software issues (Windows 11, macOS, Microsoft 365)
- Deploy and configure enterprise-grade security tools (CrowdStrike, SentinelOne)
- Create detailed documentation in knowledge base with 95%+ accuracy
- Collaborate with network engineers on VPN/Connectivity escalations
- Train 15+ new hires quarterly on digital onboarding processes
Qualifications
- 3+ years enterprise IT support experience with SLA metrics
- CompTIA A+/Network+ or equivalent certification (required)
- Advanced proficiency in Active Directory and Intune
- Experience with Jira/ServiceNow ticket management systems
- Strong diagnostic skills for endpoint security incidents
- Excellent written communication for technical documentation