Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional user support and maintain system integrity. This flexible role offers 20-25 hours/week with competitive pay and growth opportunities. If you're passionate about solving technical challenges and delighting users, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing systems (ServiceNow/Jira) with SLA adherence
- Provide remote and on-site support for 150+ employees
- Document procedures and maintain knowledge base articles
- Collaborate with network/infrastructure teams on complex escalations
- Deploy and configure new workstations/software
- Conduct quarterly IT training sessions
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and VPN solutions
- Strong troubleshooting skills for network printers/scanners
- Experience with ticketing systems and remote support tools
- Excellent communication and customer service aptitude
- Ability to work independently and prioritize tasks
- Basic knowledge of cybersecurity best practices